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We had a growth spurt occur and did not have enough inventory to fulfill orders ourselves. This led to a large number of backorders to work with along with continued fast-paced growth. This left Dollar Fulfillment in a bind to fulfill large number of backorders and also continue to ship large number of orders out daily. They accommodated PERFECTLY, working smoothly with us to game plan, plan for the future, and even put extra team in place to work with the situation and growth. This could not have been handled any better by Dollar Fulfillment, and we were extremely happy to have them on our team.
Most fulfillment companies have a lot of hidden fees, and the pricing is complex. With Dollar Fulfillment’s fixed pricing, things are very simple, and pricing is straight forward. I’m very happy with the direct support I get with Dollar Fulfillment. Issues are resolved quickly, processing times are faster, the cost is reasonable, and there are no hidden fees.
Before Dollar Fulfillment, we were drop shipping from China, which increased refunds and chargebacks. As well, customers were not happy with extended shipping times. (I don’t blame them.) Now we have everything ship out of a USA-based warehouse with Dollar Fulfillment. This streamlined the process and dropped refunds and chargebacks substantially while speeding up delivery times. Happy customers buy again, which increases customer retention.
“For us, it was actually much more than just a fulfillment center. It was like having a virtual assistant. Once we set it up, it just ran on its own and allowed us the time to focus on our customer service….”
“The orders are delivered really quickly, and they are in great shape after they’re delivered to the customer. They’re doing a great job at keeping our customers satisfied.”
“These guys are amazing at what they do. I’ve been working with them for five years on multiple brands. They’re fast, efficient, they’re a great team, and they really do care about the growth of your brand.”
“Literally there’s not a single complaint I have about them. They are the fastest, the cheapest, the friendliest, and most professional shipping service I have used in my entire life. And they only cost $1.”
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