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Frequently Asked Questions

We’re able to offer such low fees because we work with a very specific type of client: high volume, low SKU count.

If you are doing 1,000+ orders per month per SKU, then we are perfect for you.

By focusing on this one type of client, we’ve been able to streamline our process, and that’s how we can offer you unbeatable pricing with world-class customer service. There are no catches.

We recognize not everyone fits this profile. But if you sell at least 1,000 orders a month per SKU (on average), then we’re your dream fulfillment house. No catches. All good. All true.

If you’re close but not quite there, still give us a call to see what we can do.

There are no hidden fees. No touch fees. No storage fees. No return fees. And we never mark up postage. We don’t even charge fees for your packaging/mailers.

Everything is flat-rate with us. The vast majority of the time, that flat rate is $1-per-order plus postage. If your packing needs are more complex, the charge might be higher, but you’re always going to know the flat-rate ahead of time. No guessing, no games, no surprises.

The lifeblood of our business is stellar customer service. When you start with us, you’ll receive direct access to the person who’s printing your labels and overseeing your specific packing on the warehouse floor.

You can usually reach your personal packer within minutes during business hours.

To our knowledge, no other fulfillment house gives you direct access to the people actually touching your orders.

Almost all of our business is from word of mouth. As you know, people don’t give referrals to their friends unless customer service is top-notch. That’s why we get a ton of referrals. We believe in old-fashioned customer care.

It’s as easy as 1-2-3.

  1. After our initial conversation, we email you a contract with sample pricing.
  2. We walk you through the steps of connecting your e-commerce system to ours. This is usually an easy, fast, pain-free process.
  3. Order your product from your manufacturer. We receive it at our facility for no cost and inspect for damage, and it’s ready to ship within 24 hours.

If you’re new to domestic fulfillment (after having had a bad experience with international drop shipping), you’re going to find us to be the easiest, most pain-free shift imaginable. We know it can be nerve-racking to start with your first upfront investment in inventory after being used to drop shipping. But the advantages of domestic fulfillment are so much greater than those of drop shipping that with Dollar Fulfillment, you’re going to be wondering in no time how and why you did it any other way.

If you’re shifting to us from another domestic fulfillment company, we’re honored, and we don’t take that for granted. We’ll go the extra mile to make the transition easy and seamless.

We’re not just a third-party service company. We’re your partner in fulfillment. It’s like having your own fulfillment branch of your company.

Your customer is our customer, and we care as much as you care.

If you’re doing high volume on a low SKU count, we’ve got you covered. We handle about 25,000 orders a day. Even if you’re doing a few thousand orders a day, it won’t even be a blip in our process.

If we make a mistake, we fix it. It’s that simple. We don’t make mistakes often. But in the few instances when we’ve messed something up, we own it, and we go above and beyond to make things right with you and your customer. We deal directly with your customer to fix it right away, and we cover the costs. Your customer is our customer. No excuses.

Same day on orders received before 12 p.m. We ship on the next business day for orders received after 12 p.m.

Ready to See How Much You Can Save?

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Ships a lot + DF Merger

Big News!

Ships-a-Lot and Dollar Fulfillment have merged to create a stronger and more capable logistics solution for our customers. We promise there will be no interruptions to your services and you will continue to receive personalized support from our team.

Thank you for your trust and loyalty. We look forward to serving you with an even stronger logistics solution as we move forward, operating as one under the Dollar Fulfillment name. All invoices and future communication will come from Dollar Fulfillment beginning Monday, July 3.

Please feel free to contact your rep with any questions, and visit our website for additional news and updates.